How to renew my etisalat sim card online

Reviewed on 8 October 2026.

Renewing your Etisalat/e& mobile registration means updating the identity details linked to your existing number. It is different from buying a SIM, replacing a damaged SIM or topping up your balance.

Original illustration retained. Screens and branding may differ in the current service.

Renew online with UAE PASS

The official e& mobile registration renewal guide describes this process:

1. Sign in to My Account with a verified UAE PASS account containing your valid Emirates ID.
2. Open Quick Access and choose Mobile Registration Renewal.
3. Select the account to update.
4. Approve the requested document sharing in UAE PASS.
5. Review your details, enter the primary contact information, read the terms and submit.

Alternative verification and service channels

The same guide offers facial recognition using a valid Emirates ID, an OTP and a document/face scan. It lists the e& UAE app, website, and outlets/payment machines as renewal channels. People of determination and government/business entities are directed to outlets/payment machines.

This existing screenshot shows an earlier interface. Use the current registration-renewal option rather than a recharge or SIM-purchase screen.

After you submit

e& says UAE PASS renewal requests are generally approved within two hours. This is an indicative time, not a guarantee. Keep the confirmation and contact official support if the request remains unresolved.

Renew promptly after receiving your new Emirates ID; e& warns that non-renewal can lead to suspension or disconnection.

Checks that help avoid mistakes

• Review the account and number shown before submitting the request.
• Do not assume that a top-up has renewed your identity registration.
• If the process requests a payment or product purchase you did not expect, confirm with e& support which service you have opened.
• Keep a record of any error message and the request reference, without sharing identity documents publicly.

Do you also have a du number?

Follow our separate guide to updating Emirates ID details with du. Updating a record with one provider does not replace the other provider’s process.