How to update emirates id in du

Reviewed on 8 October 2026.

To update your Emirates ID details with du, use the ID-renewal option in the du App and authenticate with UAE PASS. This updates your mobile registration with du; it does not renew or issue the Emirates ID card itself.

Before you start

According to du’s official UAE PASS registration instructions, you need a verified UAE PASS account with your Emirates ID added as a document. Have access to the mobile number used to receive the verification code.

Update Emirates ID in the du App

1. Open the du App and go to Settings.
2. Choose Update Emirates ID, then Login with UAE PASS.
3. Select the mobile numbers whose registration you want to renew.
4. Select the number that should receive the OTP and continue with UAE PASS.
5. Complete the authentication prompts and look for the confirmation in the du App.

The official instructions cover consumer prepaid and postpaid lines and Enterprise MPR lines. Other business accounts may need a different process. If your screen differs, use the help option in the app.

Original screenshot retained. It shows an older interface; follow the current app prompts and official instructions above.

Is there an AED 340 update fee?

The earlier version of this article included an AED 340 breakdown associated with identity-card procedures. That breakdown is not supported by the du registration instructions cited here and has been removed. Do not confuse government identity-card issuance or renewal charges with updating a telecom subscriber record. Check any charge displayed by du before authorising a payment.

If the update does not complete

• Check that your UAE PASS account is verified and includes your current Emirates ID document.
• Confirm that you selected the correct mobile numbers and can receive the OTP.
• Keep the confirmation or error message so support can identify the problem.
• Use du’s in-app support rather than sending identity documents to an unofficial contact.

du’s official app and support guide explains how to access chat: open the app, choose the question-mark icon, then Chat with us.

Related registration guide

If you also have an e& line, see how to renew your Etisalat/e& SIM registration online. Each provider needs its own registration update.